Privacy Policy
1. Introduction
Welcome to Own Restoration LLC. We value your business and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://ownrestorationky.com/, or engage our services for roofing, siding, and gutter projects.
As a locally owned roofing contractor based in Frankfort, Kentucky, we understand that your home is your most valuable asset. Whether you are hiring us for a roof replacement, emergency tarping, or insurance restoration, trust is the foundation of our relationship. We are committed to protecting your personal data with the same care we use to protect your home.
2. Information We Collect
To provide accurate estimates and efficient restoration services, we may collect personally identifiable information from you. We collect this information when you fill out forms on our website, call our office, or apply for financing.
- Personal Information: We may collect your first and last name, mailing address, email address, and phone number.
- Project Details: To provide a precise quote, we collect specific information about your property, such as the age of your roof, the type of shingles, insurance claim details, and photos of damage.
- Financial Information: If you apply for financing through our partners (as mentioned on our website), we may collect data necessary to process your application, though this is often handled directly by the secure third-party financing provider.
- Technical Data: We automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, and access times. This helps us understand how users navigate our site and allows us to improve our digital services.
3. How We Use Your Information
We use the information we collect to deliver a seamless customer experience and high-quality craftsmanship. Specifically, we use your data to:
- Process Estimates and Orders: We use your address and contact details to schedule free roof inspections, deliver written estimates, and fulfill your contract for roofing or restoration services.
- Communicate with You: We use your email and phone number to send appointment reminders, invoice updates, and weather-related alerts relevant to your project.
- Assistance with Insurance Claims: For restoration projects, we may use your project details to assist you in communicating with your insurance carrier regarding storm damage claims.
- Improve Our Services: We analyze customer feedback and website usage trends to improve our service offerings in Frankfort, Lexington, and surrounding areas.
- Marketing: With your permission, we may send you emails or text messages about special offers, such as gutter cleaning discounts or seasonal roof tune-ups.
4. Sharing of Your Information
We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share information with trusted third parties in the following situations:
- Service Providers: We may share data with third-party vendors who perform services for us, such as material suppliers (e.g., GAF), payment processors, and email delivery services.
- Subcontractors: To complete your project efficiently, we may share necessary project details (such as your address and scope of work) with our trusted installation crews.
- Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5. Text Messaging (SMS) Compliance
By providing your phone number to Own Restoration LLC, you consent to receive text messages from us regarding your estimate, project status, or service updates.
- Opt-In: You opt-in to receive messages by submitting a form on our website or providing your number during a consultation.
- Opt-Out: You may opt out of receiving text messages at any time by replying “STOP” to any message you receive from us.
- No Sharing: We strictly do not share your mobile phone number or opt-in consent data with third parties or affiliates for their own marketing/promotional purposes.
SMS/Text Messaging Program
By providing your mobile number and opting in, you agree to receive SMS/text messages from Own Restoration LLC. These may include service reminders, appointment updates, and promotional offers.
Message Frequency: Varies based on your interaction with us
Message & Data Rates: May apply
Opt-Out: You may unsubscribe at any time by replying STOP. You will receive a confirmation message, after which no further messages will be sent
Help: For assistance, reply HELP or contact us at our listed phone number (866) 493-7738
Privacy: We do not sell or share SMS consent or personal information with third parties for marketing purposes
6. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide, please be aware that no security measure is perfect or impenetrable, and no method of data transmission can be guaranteed against interception or other misuse.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal data, including the right to inspect and copy your personal information or request that we correct inaccurate data. If you wish to exercise these rights, please contact us using the information below.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us. We are here to help ensure your experience with Own Restoration LLC is positive and secure.
- Company Name: Own Restoration LLC
- Address: 215 Noel Ave, Frankfort, KY 40601, United States
- Email: info@ownrestorationky.com
- Phone: (866) 493-7738
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The date at the top of this policy indicates when it was last updated.